Motor Claims Procedures
The new Motor Claims Framework (MCF) introduced by the General Insurance Association of Singapore simplifies making motor claims for all users in Singapore.
In an accident, here are the 4 simple steps you can follow:
Get Information
o Exchange particulars of involved parties including Name, NRIC/FIN number, Phone number, Address & Insurance Company
o Take note of the vehicle numbers
o Take digital photographs of all involved 3rd party vehicles & the accident scene
Call Our HotlineCall our 24 hour hotline XXX for a tow truck or for further advise on the accident
Report & Deliver Vehicle Report and bring your accident vehicle (whether damaged or not) to one of your approved authorized workshops/reporting centres within 24 hours or by the next working day
Lodge Police Report Lodge a police report for the following motor accident cases
o Injury
o Non-injury involving a government property
o Non-injury involving a pedestrian or cyclist
o Any accident outside Singapore
REMEMBER
All accidents must be reported to your insurer within 24 hours or by the next working day with your accident vehicle, no matter how trivial or even if there is no visible damage, and irrespective of whether you are claiming from any insurers or third parties.
When an insured reports an accident to the insurance company, and if the facts and circumstances seem to suggest that the insured driver is likely to be at least partly responsible for the accident, a claim reserve is created in anticipation of a claim to be filed by the third party or the policyholder himself.
All insurance companies in Singapore use a guide called the Barometer of Liability Agreement (BOLA) to determine how much each party is liable in an accident. BOLA is designed to expedite up claims processing. It does not diminish your right to contest liability under the law. Under BOLA, your NCD will not be affected if your liability is 20% or less in an accident involving an identified vehicle. In all other cases, your NCD may be affected. The amount of claim that is lodged or likely to be lodged does not affect the proportion by which the NCD will decrease.
You should always notify your insurer of any accidents in which you are involved, even if you are not claiming under your own policy. By doing so, you are fulfilling the policy condition requiring you to inform your insurer of any possible claims arising from your policy as soon as possible. Your insurer will thus have a record of the accident, so that if the third party decides to pursue a claim against you, your policy will respond.
Under the policy contract, you should avoid entering into private settlements with third parties as this may affect your insurer’s subrogation rights. Entering into a private settlement is equivalent to admitting liability on behalf of your insurer, This is in breach of a policy condition. Therefore, if the third party decided to pursue a claim against you despite the private settlement, your policy would not respond.
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